Dear Valued Customers and the public at large,
You will have noted that on 20th October, Standard Lesotho Bank experienced disruption of service on our systems, which resulted in the outage of our ATMs, POS terminals and our branches were also not able to offer service, with the exception of Mobile & Internet Banking that was providing services only for some subscribers.
This disruption was unprecedented, especially to a point where we could not offer services at our branches, which is regrettable. We were out of service for most part of the day and we fully understand the extent to which we inconvenienced you, especially because the outage also impacted the usual communication channels to relay the message immediately; but had to resort to other channels like Radio and Social, which we believe limited our ability to reach all our esteemed clients.
On behalf of the Management and staff of Standard Lesotho Bank, and indeed on my own behalf, please allow me to convey our sincere apologies for the inconvenience and the frustration that we have caused you this past weekend.
We have engaged with our counterparts and service providers who support our system capabilities to put plans that will ensure that this outage does not recur in future.
I take this opportunity to thank you for your kind understanding and support. I am forever humbled by your backing and can assure you that we need it even more during this time.